At Goldline Media, we have a goal with every customer that we get. That goal is to ensure customer satisfaction to the extent that we become a benchmark for any and all future correspondence that our clients have with any service provider. Being one of the leading CD-DVD replication firms in the country isn’t an easy task, so we don’t just take our goal lightly either. We’ve worked hard for over 10 years to make sure that we stick to this motto with each client that has come to us, small or big.
Being our customer is also different from others. All you have to do is give us clear and concise instructions to what you want to achieve and then rest assured that we will deliver it. It sure sounds like big words, but really, try us and we can prove it.
We are a full-fledged IT Solutions company, read out tagline, “All kinds of IT solutions.” That said, we believe customer satisfaction comes from two things. Firstly, understand the client’s objective thoroughly and be prepared to provide solutions to every hurdle. Secondly, form a team of professionals who are capable of undertaking any and all challenges.
For our services, we offer DVD replication in Delhi and Offset & Silk Screening Printing and Packaging services. We specialise in in DVD and CD replication and duplication. Having been in the industry for a long time now, we have come across all kinds of challenges and can honestly say that we have seen it all. So, if you as a customer have got a problem, bring it to us and we’ll solve it.
We ensure the best possible quality of work from our side and work with you at each step. This helps us take our services to different heights with each satisfied client. This is why our clients keep coming back to us and we hold them in the highest regard for being the ones who took us to where we are today. We owe them in a great way for the success that we have achieved and the trust that they have shown in us.
In fact, we firmly believe that learning from out clients has been the secret to our success. With each passing day, every new client has taught us how to understand our customers better. There have been queries, which have often baffled us, but hard work and diligence towards out motto has got us to a point where every query and every problem has been dealt with at least once in our over decade long experience.
We have worked with clients, both big and small, from the music, games, software, films and other industries. If you are new to this, then we would be more than happy to guide you ourselves. Over the years, we have developed comprehensive resources to explain our manufacturing process to our clients. This information is available to you in any way you want.
Its passé, but we really do believe in the following words – honesty, integrity, respect, trust and relationship. We realised early on that when a client comes to us, it is in both our best interest to develop good relationships. Since we take things to the next level here at Goldline, we decided that our clients will be like family. The customer is king, but even a king prefers to be loved and respected. We will never cheat you and we will always be receptive to your wants. It’s not for your good alone, it’s for ours too. Because this is the way we work the best.
Goldline’s Vision Statement
“To truly connect with our customers with such excellence in service, that they trust us, believe in us and come to expect the quality and value of Goldline not for a single project but rather a lifetime of successes.”
Goldline’s Mission Statement
Goldline aims to “set the standard” for ethical business conduct. We will achieve this through six virtues: honesty, Integrity, Respect, Trust, Responsibility, and citizenship.
Honesty: to be truthful in all our endeavors; to be honest and forthright with one another and with our customers, communities, suppliers, and shareholders.
Integrity: to say what we mean, to deliver what we promise, and to stand for what right.
Respect: to treat one another with dignity and fairness, appreciating the diversity of our workforce and the uniqueness of each team member.
Trust: to build confidence through teamwork and open, candid communication.
Responsibility: to speak up – without fear of retribution – and report concerns in the work place, including violations of laws, regulations and company policies, and seek clarification and guidance whenever there is doubt.
Citizenship : to obey all the laws of India and the other countries in which we do business and to do our part to make the communities in which we live better.
You can count on us to do everything in our power to meet Goldline’s standards. We are counting on you to do same. We are confident that our trust in you is well placed and we are determined to be worthy of your trust.